Terms and Conditions for Uzakitu.com

1. Introduction and Services

Uzakitu is a digital e-commerce platform owned and operated by Uzakitu (a registered business in Kenya). We provide a software-as-a-service (SaaS) platform that allows Small and Medium Enterprises (SMEs) in the retail, wholesale, and manufacturing sectors to:

• Create and manage digital storefronts.
• List and sell products.
• Process payments and manage orders.
• Access business analytics.

2. Eligibility and Account Registration

• Eligibility: To use Uzakitu, you must be a legally registered business entity in Kenya or an individual over 18 years of age capable of forming a binding contract.
• Account Accuracy: You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.
• Security: You are responsible for safeguarding your password and for any activities or actions under your account.

3. Nature of the Platform (Role of Uzakitu)

• Platform Provider: Uzakitu provides the technology infrastructure only. We do not own, sell, or manufacture any of the products listed on the platform.
• Seller of Record: The SME is the "Seller of Record" for all transactions. Any contract for the sale of goods is strictly between the SME and its customer.
• Disputes: Uzakitu is not responsible for resolving disputes regarding product quality, delivery failures, or refunds; however, we may facilitate communication between parties.

4. Subscription Tiers and Payments

Uzakitu offers two service tiers:

• Free Tier: Access to basic features at no cost.
• Premium Tier: Access to advanced features and analytics for a recurring subscription fee.

Non-Payment Policy (Premium Tier):

• Grace Period: If a subscription payment is missed, the account remains active for one month (30 days).
• Reminders: We will send automated email reminders to the registered email address during this period.
• Deactivation: If payment is not received after 30 days, the account will be deactivated.
• Data Preservation: Deactivation does not result in data loss. Your product listings, customer history, and analytics will remain securely stored.
• Reactivation: Accounts will be fully restored upon payment of the outstanding balance.

5. Intellectual Property and Content

• Your Content: SMEs retain full ownership of all text, images, and product data uploaded to Uzakitu. By uploading content, you grant Uzakitu a non-exclusive license to host and display it for the purpose of operating your store.
• Uzakitu IP: All software, design, logos, and platform features are the exclusive property of Uzakitu.

6. Payments and Banking

• SMEs must connect a valid bank account to receive payments.
• Uzakitu uses third-party payment processors to facilitate transactions. By using these features, you agree to comply with the terms of our payment partners.
• Uzakitu is not liable for delays caused by banking institutions or incorrect bank details provided by the SME.

7. Prohibited Activities

Users may not:

• List illegal, counterfeit, or prohibited goods under Kenyan law.
• Use the platform for fraudulent activities or money laundering.
• Interfere with the security or integrity of the platform.

8. Limitation of Liability

To the maximum extent permitted by Kenyan law, Uzakitu shall not be liable for any indirect, incidental, or consequential damages (including loss of profits) arising from:

• The use or inability to use the platform.
• Product defects or delivery failures by SMEs.
• Temporary platform downtime for maintenance.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the Laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

10. Contact Us

For support, inquiries, or legal notices, please contact us at:

Email: hello@uzakitu.com